Bits and Logs
Log Cabins & Cabin Accessories

(a).Subject to availability, your Goods will be delivered within 35 working days of your order via www.bitsandlogs.co.uk having been received, processed and the funds having cleared

(b) You must accept your delivery within 7 days of contact from our Carrier as per (6) below.  You will be liable to storage charges if you do not arrange delivery within this timeframe.

Our Carrier does not deliver on Saturdays, Sundays or on recognised UK Bank Holidays (including arrangement for Scottish and Northern Ireland Bank Holidays that do not apply to the entire United Kingdom).

All such deliveries will be subject to an additional charge which will be costed.  The additional cost will be shown on your invoice.

London deliveries may attract additional charges and will be subject to the Congestion Charge where applicable.

(a) Our Carrier will notify you initially by telephone (and then by email if you do not respond to the call) when your Goods are to be dispatched to you.

(b) You must advise us of any change to your contact details as soon as possible, and definitely before the delivery date.

(a) We cannot guarantee delivery times.

(b) We will contact you as soon as we become aware of a delay to your delivery.  We will use the contact details that you have provided us with and cannot be held liable for any inconvenience or other delay caused to you if we are unable to contact you by using those details.

(a) At the time of placing your order via www.bitsandlogs.co.uk you must advise us of any physical or other factors that could prevent successful delivery of your Goods

(b).All deliveries are undertaken by one of our Carrier's employees.

(c) All deliveries are to the kerb-side ONLY.  Our Carrier is unable to deliver to gardens or any other areas within your property.

(d) If our Carrier is unable to deliver your Goods then we reserve the right to deduct the delivery and return costs from the purchase price of the Goods.

(a) Only adults aged 18 years and over can accept Goods from our Carrier.  A signature from an individual younger than 18 years of age CANNOT be accepted by our Carrier or by us as a successful delivery.

(b) If the delivery is to public premises, such as, but not limited to, a hospital, airport, hotel, or other business premises, we will consider that the person who signs to confirm receipt of the Goods is authorised to do so on behalf of the public premises.  Our Carrier will accept this signature as proof of delivery.

(c) Due to the size, packaging and nature of the Goods that our Carrier will deliver, you may not be able to fully check the condition of the Goods.

(d) You must sign our Carrier's delivery note to indicate that you have received the Goods.  You must also add the word "Unchecked" to the delivery note so that it is clear that you have not been able to check the condition of the Goods (unless point (f) applies and the Goods are visibly damaged.

(e )If you sign the Carrier's delivery note/form/computer device in any other manner, we will deem that you have accepted the Goods as being of satisfactory quality.

(f) If you Goods which you consider have been seriously damaged DO NOT ACCEPT DELIVERY and contact us immediately by telephone on  01403 888222      

Please refer to 13.3 of the Terms and Conditions. 

(a) Please contact us via any of the usual channels.

(b) We will require photographic evidence of the damage that you advise us of.  Photographs can be sent via email and post.

 

(a) Please telephone us on                01403 888222            immediately to advise us that you wish to cancel your order.

(b) We may charge you for the return carriage of your Goods which will be deducted from the refund of your order.

(c) We will advise you of the costs of return carriage before we confirm that your order has been cancelled.  

(a) You have a statutory right to a 'cooling off"' period.

(b) This period begins once your order is complete and ends 7 days after the Goods have been delivered.

(c) If you change your mind about the Goods within this period, please notify us in writing via email to enquiries@bitandlogs.co.uk or via the postal system to the registered company address stating the reason for the return to arrange collection via our Carrier.

(d) You will be liable for the return costs and our Carrier will invoice you directly.  Our Carrier will collect your Goods once they have received cleared funds.  

(e) You are responsible for ensuring that the Goods have been packed so that they are not damaged by your carrier during transit.  We cannot refund your order if the Goods are received in a damaged state.

(f) We will check all Goods that we receive before refunding the cost of your order (minus any charges).